Strategy and design

So let’s look at how marketing could benefit your organisation.

Effective marketing can help you:

• Get your brand known.
• Attract and keep users.
• Target your true audience.
• Let people know what you offer.
• Build trust between you and your users.
• Sell your products or services.

What marketing looks like right now

Online ad campaigns lead the way. Not surprising, as we spend up to 143 minutes a day on social sites. We search online for everything from today’s weather to meal ideas. And each search gives clues as to who we are and what we want. Online channels give you a great base for repeated exposure. You can use them to spread your message and convert your efforts into sales or support.

We use online tools for market research, too. These help us see data on how our users behave. We can use that data to target potential users. It helps us tailor our campaigns.

So in this lesson, we’ll discuss all the marketing channels. But our focus will be on the digital ones.

Create your plan of action

To build an effective marketing strategy, you’ll need a plan that includes these steps:

• Set out your objectives.
• Define your unique selling point (USP).
• Understand your audience.
• Research and analyse.
• Explain your initiatives.
• Measure your success.

We’ll talk through each of these steps over the next few sections.

Set out your objectives

These are measurable goals. They say what you want to achieve with your strategy. The idea is to first define what you want to achieve, then start to plan how to do this. And when you define your marketing objectives, be sure to link them to your overall business plan.

Say you run a coffee shop. You might want to boost cake sales. A marketing goal could be: ‘increase the number of people who visit the café’. Then you’d set numbers that you can use, to measure your success over a period of time. For example, ‘increase by 25% … within the next 6 months’.

Define your USP

Your USP is your ‘unique selling point’. It’s what makes you stand out from other organisations. A clear USP gives you a solid base to build your marketing strategy on. Think about the issues you can solve for your users. Focus on the ones that no one else does, or no one else does well. This is what you can uniquely give to customers.

Your USP should be clear and easy to understand. It should take your values and mission into account - how your users know and remember you.

Understand your audience

As users, we want to feel understood. We want organisations to feel like they live in our world and can help us. When you understand your audience, it’s easier to see things from their point of view.

With a clear idea of how your users feel and behave, you can take a really focused approach. This helps you give a great experience right from the start. You’ll gain deeper understanding through market research, data analysis and just thinking about how you keep in touch with your current users. Let’s look at how you can build your understanding of your users.

Demographic

See what comes to mind in terms of age, area, income, and views. These details help you see how large your market is. From there, you can plan your approach. For example, you might see your ideal user as a woman in her late fifties. She lives in a village outside a major city and is starting to use tech to connect with her family.

Lifestyle

Is your service aimed at food lovers, thrill seekers, busy parents, office workers? Use data you already have, to help you here. For example, you might look at your social media followers. From here, you might see that your ideal user is a yoga fan who enjoys walks and nature. This helps you to craft content that is useful and interesting to your audience.

Personality

Can you see how your users talk and act? When you look at them in this way, it can show you the kind of language, message, and marketing styles that will fit them. For example, you might see your typical user as a traditional, straight-talking type who prefers plain language and clear-cut content.

Research and analyse

Part of your research will be about your audience, as you start to build a picture of your ideal user. With this in mind, you’ll have an idea of the kind of content they might respond to. And you’ll see more clearly the issues they face. Then your content can focus on how you can help.

Now look at the rest of the market and see who else serves this audience - and how they do this. Where do they succeed or fail to make an impact? Remember to keep your USP in mind and think about how it relates to your ideal user.

Others in your market

You’re not alone in your sector. Other organisations out there could be larger or have more experience. So, look at what they do to market their goods and services. Find out what works and what doesn’t work for them.

This is where you can apply your USP. You’ll start to see what’s different between your own marketing aims and what others are doing. Make the most of gaps and trends in the market to show what you have to offer.

Your marketing methods and channels

As you gather data on your user base, start to think about the best channels and ways to deliver your message.

You might try an email campaign, print, or radio advertising, social media marketing. Or maybe a multi-channel roll-out that covers all bases.

We’ll talk about each of these channels in more detail in the next chapter. But whichever channels you go for, make sure you link your decisions with your business goals and user personas.

Explain your initiatives

As you start to build your strategy, think about who needs to see it. Do you have investors or other stakeholders who need to see the benefits? If there are team members who are getting involved in the campaign, they’ll need a plan, and details. Those not involved still need to know what’s going on.

When you pull your strategy together, keep these people in mind. Make sure you give them the information they need, at a level that’s right for them.

Top tips to get you started on your strategy:

• Define your approach – Try brainstorming ideas, then carving out actions from these.
• Understand the content your audience wants – Tailor content to your users, based on the data you’ve got.
• Create personas – A rounded picture of your users helps you give a more tailored approach.
• Track reader comments – Respond to feedback to learn more about your users and improve your processes.
• Conduct surveys – Get useful clues about your users’ needs and see where you can improve.
• Check out the competition – Learn from others in your sector, and how they connect with users.
• Understand online habits – How do your audience view other content? Find out their preferred online channels.
• Use tools – Products like Google Trends to find popular search terms to keep your content relevant.

Printed media

We experience social and other online ads briefly. We view the content, then move on. But if you want to give your users a permanent physical reminder, think about printed media. Business cards, leaflets and brochures stick around as a reminder of the service you give.

You can distribute these locally, share at events, slip into related magazines, or send out with customers’ orders. Think about your audience. If you’re targeting young professionals, place posters in busy office areas in town. Are young families your chosen users? Try putting out your message near schools and family attractions. Posters on buses or taxis will give you a wide reach – think of all those ‘stuck in traffic’ moments.

Costs can vary depending on format and quantity. Think about what you want to say, and the best format for this. If you plan to raise awareness or share contact details, business cards might be best. Want users to visit your shop or café? Leaflet the area, maybe with a special offer. To drive people to your website, make sure you include a QR code in your printed media.

Let’s look at the main online channels, to see which ones might work for you:

• Search Marketing – Pay for online adverts, or climb to the top of the search results.
• Content Marketing – Create blogs, videos and webinars.
• Podcasts – Give your users something to listen to.
• Email Marketing – Tailor emails to attract and keep users.
• Social Media Marketing – The most popular marketing channel.

Here are two ways to use search engines as part of your marketing strategy:

Pay for search adverts

Search engine marketing (SEM) is where you pay for adverts to appear in search results. You can go for banner or display ads, or Pay Per Click (PPC), where you only pay for the adverts that users select.

The pros:

• Expanding reach – You’re paying to appear in searches with certain keywords, to reach a wider audience.
• Building brand awareness – Appearing in searches drives follow-through and sales and pushes you further up the results.

The cons:

• Time-consuming – It takes time to plan and keep track of updates.
• Expensive – This can be quite costly, especially for smaller organisations.

Reach the top of the results

Search Engine Optimisation (SEO) is about making your website pages easier to find when people search online. For instance, someone types ‘how to wash swim shoes’. If your sportswear site’s blog page is in the top results, they’re more likely to select it. There are techniques you can use to improve your ranking in search engines.

The pros:

• It’s free – If you do your own SEO, there’s no cost - just your time and effort.
• Brand integrity – SEO helps attract users who tend to avoid results marked ‘Ad’.

The cons:

• It takes time – Search engine algorithms change often, and results can be slow to show.
• No assurance – User behaviour and changing algorithms mean there’s no guarantee that it will pay off.

Social media marketing

Social sites like Facebook, X and Instagram give you a way to share and communicate with your users through text, images, or video.

The pros:

• Large audience – You have a potential audience of over 5 billion worldwide users.
• Connection – You can build relationships with your users in a friendly and natural way.

The cons:

• Negative publicity – Users can tag your company in negative posts. And viral posts can harm your image.
• Mixed messages – If you have lots of different people working on your posts, this can dilute your brand ‘voice’.

Using software to help your online marketing

Programmatic advertising can help you reach specific users across many online channels. Social site, website and podcast owners have space for adverts. You want to buy that space. Programmatic just does the buying and selling of this space for you, automatically.

This is how it works:

1. A user goes to visit a walking magazine’s website.
2. Software on the publisher’s side tells advertisers ‘this ad space is available …’.
3. Software from each interested advertiser says ‘this is the type of user I’m targeting, and this is how much I’ll bid for this space’.
4. The publisher’s software decides which bid wins that space.
5. The user sees the winner’s ad on the website.

In this example, bidding brands could include sellers of hiking boots, walking holidays and camp sites. They’re all competing for that user to see them, on that website, at that time.

The key thing here is that the software does the bidding. And software decides the winning bid. As it’s all automated, the whole process happens instantly, in the time it takes the user to land on that web page. Now, imagine this happening all the time, on PCs, mobile devices and connected TVs. It can be really effective at spreading brand awareness and getting new users.

Something this powerful is not cheap. You’re likely to need a marketing agency. But it’s a popular and fast-growing option, with the UK the third largest market worldwide.

Tips and ideas for a combined approach:

• Be consistent – All your posts, flyers and emails should follow the same theme. This could be seasonal, product or offer-based.
• Track your channels – Use different discount codes for different media, to see where your users found you.
• Discounts and giveaways – Try face-to-face or paper-based offers to capture email addresses (while keeping to privacy rules).
• Countdown to your next event – Use social channels to highlight a trade show or radio appearance.
• Host online competitions – To find your next ‘poster star’ or artwork to feature in your new calendar.

What social channels can do

As we saw in the earlier examples, social media plays a huge part in a successful marketing strategy. And with over 60 million users in the UK, you can see why it’s so popular with marketers.

If you decide to use social media in your campaigns, you need to know how to make the most of the different sites. Let’s look at their core features.

Paid ads

On top of the content you create, you can also tailor ads to appear in other people’s feeds. It’s another way to win new supporters and grow your brand. Make sure to pick feeds where you know your product or service may be relevant.

Top tips for social marketing:

• Research your platforms – These sites all differ, so find the ones that work best for you. Our Social Media lesson is a good starting point.
• Create videos – This powerful format delivers strong brand recall and can drive better engagement.
• Consider chatbots – Use these to help users, take bookings, give shipping updates, and more.
• Use automated posting – These tools schedule your posts across different sites and keep your brand visible.
• Keep users’ attention with infographics – For example, write 5 Top Tips to help users, with links to add value or make an offer.

What are analytics?

To see if your strategy’s working, you need to take some measurements. Analytics tools can help you do this. They give you an understanding of your market, your users, and your online performance. With their help, you can see if your marketing channels are helping to reach your goals.

With these tools, you can:

• Save time and money – The tools take on data analysis tasks.
• See exactly what your users are looking for – View patterns of behaviour.
• Tailor your content.
• Target certain markets.
• Track user feedback – To give better customer service.
• Compare your performance with others in your sector.

Check out our web analytics lesson to find out more about these tools.

Tracking offline data

Analytics tools are great for your online marketing initiatives. But what about your offline activities? How do you find out if they’re working? Can analytics tools capture this data?

Here’s a few ideas on how to see if your users come from your offline campaigns:

• Discount codes – Use these on any printed assets. Then you can track your sales using that code.
• Custom landing pages – On your website, create a page that you advertise in a specific channel – for example, www.mycharity.org/radio.
• Surveys – Free tools like Survey Monkey allow you to ask, ‘where did you hear about us?’.

What we’ve covered

In this lesson, you’ve learned how to get started with your marketing strategy.

Let’s recap

• What marketing looks like today – The range of channels out there.
• Steps to create your marketing strategy – From setting your goals to measuring success.
• The importance of research – Looking at your users, your market and the tools you select.
• How to find the right marketing channel for you.
• The strengths and weaknesses of online options – Including SEO, email and pay-per-click campaigns.
• Social media marketing – The unique features of these platforms.
• How analytics work – Using these tools to measure your marketing initiatives.

This is the start of your digital growth

This lesson has given you a deeper understanding of digital marketing and the tools and platforms that can help you engage users and drive business. Continue your learning with our other lessons.