Business programme
Start-Up, Scale-Up by Lloyds Bank Academy
Spot scam calls
Understand how to identify scam phone calls so you can protect your business from them.
Introduction to 'Spot scam calls'
Do you think you can recognise a fraudster if they call? Fraudsters try different ways to trick you on a scam call. They could copy a genuine number or pretend to be your bank.
In this lesson, you’ll hear a scam call. You’ll be able to safely try out different actions you might take in this situation. Then, if you get a scam call, you'll know what to do.
Key points from the video
Remember:
- Your bank will never ask you for banking details or to move money.
- If you get a call like this, hang up and call your bank on a number you trust.
- Make sure everyone in your business knows what to do.
If you think you've been scammed
The first thing to do is report it to Action Fraud on 0300 123 2040 or online at http://www.actionfraud.police.uk . If you're in Scotland, you can contact Police Scotland on 101.
Once you've done that, you should try to take steps to stop further damage. If the scam affects your bank account, contact your bank. If you think someone has one of your passwords, change it.
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Operations
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Lloyds Bank Academy is committed to providing information in a way that is accessible and useful for our users. This information, however, is not in any way intended to amount to authority or advice on which reliance should be placed. You should seek professional advice as appropriate and required. Any sites, products or services named in this module are just examples of what's available. Lloyds Bank does not endorse the services they provide. The information in this module was last updated on 5th January 2026.