Help others learn digital skills

Who is it for?

For learners who are just getting started or who want to grow their confidence in using their device. With this hands-on session, you’ll help your learners explore their device in a supportive environment.

Help your learners to:

• Turn on a device and start to use the controls.
• Find the Settings and use these to personalise and adapt their device.
• Interact with the home screen.
• Take steps to keep their device safe.

Who is it for?

For learners who want to start accessing the internet from their device. Use this hands-on session to support your learners to connect to the internet and start to use it safely.

Help your learners to:

• Know what the internet is and how to connect through broadband, Wi-Fi and / or mobile data.
• Open a browser and access websites.
• Use a search engine.
• Be safe when using websites and search engines.

Who is it for?

For learners who are starting to access the internet. This discussion-based session looks at different situations to help your learners recognise online risks, take steps to reduce these risks and to know what to do if something happens.

Help your learners to:

• Know what online safety means.
• Log into systems and sites securely.
• Spot suspicious links.
• Keep their devices safe.

Who is it for?

For learners who want to use apps and tools to connect with others. This session combines discussion and hands-on activities. Use it to help your learners explore a range of online social tools and apps in a safe environment.

Help your learners to:

• Set up and use email and messaging apps.
• Make video calls.
• Join and use social media sites.
• Keep safe when using these tools.

Who is it for?

For learners who want to use online files and documents, and to create and save their own ones. Use this hands-on session to help your learners gain confidence in downloading, creating and managing a range of different files.

Help your learners to:

• Recognise different types of files.
• Download files from the web.
• Find, create and manage files from their devices.
• Keep their files safe.

Who is it for?

For learners who want to use websites, apps and tools to use and manage their money. This session gives a flexible hands-on and discussion-based platform for you to help your learners access a range of money management tools safely. 

Help your learners to:

• Set up online banking.
• Start to bank online safely.
• Decide the way to pay online that’s right for them.
• Use online budgeting tools.

Who is it for?

For learners who want to use online tools to access services that are local to them. This is a flexible hands-on and discussion-based session. Use it to help your learners find out the kind of services they can access online, plus how to use typical online forms to view and book these services.

Help your learners to:

• List services they can book online.
• Use search engines, websites and apps to find and book local services.
• Access health services online.

Who is it for?

For learners who want to know how to use online shopping tools, websites and apps. Use this flexible hands-on and discussion-based session to help your learners shop online safely and confidently.

Help your learners to:

• Find and buy things online.
• Compare prices to help decide where to shop.
• Shop online safely.

Who is it for?

For learners who want to access and manage their utility accounts online. This is a flexible hands-on and discussion-based session. Use it to help your learners access their existing utility services online and to explore comparison sites and other tools to help manage their bills and services.

Help your learners to:

• Gain online access to their utility accounts.
• Manage their accounts and bills online.
• Use comparison sites and other online tools to help manage bills.

Who is it for?

For learners who want to use online tools to plan and manage their travel. This is a flexible hands-on and discussion-based session. Use it to help your learners explore available travel options, book tickets, access timetables and use online maps and navigation tools both before and during their travels.

Help your learners to:

• Use online tools to plan their journeys.
• Book travel tickets online.
• Use mobile apps and tools to help when they’re out and about.